Privacy Policy

1. Who We Are

Ginform is a hospitality technology consultancy based in Lomé, Togo. We are the official and exclusive Hotel Link Solutions partner for West Africa. This Privacy Policy explains how we collect, use, and protect personal information submitted through www.ginform.com.

By using this website or submitting any form, you agree to the practices described in this policy.

2. Information We Collect

We only collect information you voluntarily provide to us. This includes:

• Contact form submissions: Your name, job title, email address, phone number, property name, country, and any message you choose to send.
• Invoice payment: Your name, property name, email address, phone number, invoice reference, and payment amount. Payment processing is handled by SEMOA CashPay — we do not store card or mobile money details.
• Usage data: Standard server logs including IP address, browser type, and pages visited. This data is anonymised and used only for site performance and security monitoring.

3. How We Use Your Information

Information submitted through this site is used only for:

• Responding to your enquiry and preparing a tailored proposal.
• Scheduling and conducting consultations.
• Processing invoice payments and maintaining billing records.
• Communicating service updates directly relevant to your account.

4. Third Parties

We use a small number of trusted third-party services to operate this website:

• Formspree — Processes contact form submissions and routes them to our inbox. Subject to Formspree's Privacy Policy.
• Vercel — Hosts this website and handles HTTPS delivery. Subject to Vercel's Privacy Policy.
• Hotel Link Solutions — Our technology partner. If you become a Hotel Link client through Ginform, your property data is also subject to Hotel Link Solutions' Privacy Policy.
• SEMOA CashPay — Processes online invoice payments. Your payment details are handled directly by SEMOA and are subject to their Privacy Policy.

We do not sell, rent, or share your personal information with any other third parties for marketing purposes.

5. Data Retention

We retain enquiry and contact data for up to 3 years for business correspondence purposes. Payment records are retained for 7 years as required by applicable accounting regulations. You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to legal retention requirements.
• Withdraw consent for communications at any time.

To exercise any of these rights, contact us at support@ginform.com.

7. Cookies

This website does not use tracking cookies or advertising cookies. We may use essential session cookies required for basic site functionality. No data collected via cookies is shared with third parties for advertising purposes.

8. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us.

Email: support@ginform.com.