Frequentlyaskedquestions

Hotel Link is a global hospitality platform. GINFORM delivers and supports it locally in West Africa.

GINFORM is the operating company behind Hotel Link Tools in Africa and the entity that handles implementation, support, and regional delivery.

We work with a wide range of clientele, providig industry standard IT services and solutions, including the Hotel Link platform.

Ghana, Togo, Benin, and Côte d'Ivoire, with room for further regional expansion.

Yes. The team supports clients in both languages.

We provide the full Hotel Link platform — channel manager, booking engine, hotel website builder, front desk system, yield management tools, and payment processing — all in one dashboard.

It's our end‑to‑end service for hotels: we handle OTA setup, channel management, website design, yield management, and ongoing support.

Hotel Link is our hospitality technology platform, including a channel manager, booking engine, hotel website builder, front desk system, yield management tools, and payment processing — all in one dashboard.

We recommend our managed service to ensure optimal results, but we can discuss custom arrangements based on your needs.

We offer IT audit, network design and implementation, hosting and disaster recovery, and flexible support service agreements. Visit our IT Services page for details.

Yes. We offer various support models, from on‑demand assistance to full maintenance contracts with guaranteed response times.

Absolutely. Our network designs include security as a core component, and we can perform security audits and firewall configurations.

Yes. We provide co‑location and server hosting in local and international data centers, with 24/7 monitoring and disaster recovery planning.

Book a free consultation through our contact page or reach us directly by phone or WhatsApp. We'll discuss your needs and prepare a tailored proposal.

Hotel setups typically take 14–21 business days. We'll give you a timeline during the planning phase.

Not at all. You focus on your business; we handle the technology. We explain everything in plain language.

The initial consultation is free. We'll assess your needs and provide a proposal with transparent pricing before any commitment.

Pricing depends on your specific needs. We provide custom proposals after understanding your requirements. No one‑size‑fits‑all packages.

Setup fees, if applicable, are clearly outlined in your proposal. There are no hidden costs.

Depending on your arrangement, we provide regular management, performance reviews, optimization, and direct technical support.

You can reach us via our contact page